Privacy Policy

Last Updated: 1 July 2026 | Effective Date: 1 July 2026

1. Who We Are

PlayCricketPK ("we", "our", "us") is a cricket ground booking and reservation service operating in Pakistan, headquartered at Plot 42, MM Alam Road, Gulberg III, Lahore 54000, Pakistan. We operate the website playcricketpk.com.

We are committed to protecting the privacy of all users who interact with our website and services.

2. Information We Collect

2.1 Information You Provide

• Full name and contact details (phone number, email address)
• Booking details (venue preference, date, time, number of players)
• Messages submitted through our contact form
• Any additional information you voluntarily provide

2.2 Information Collected Automatically

• Browser type, IP address, and device information
• Pages visited and duration of visit
• Referring website or advertisement
• Cookie and similar tracking technology data (see our Cookie Policy)

3. How We Use Your Information

We use the information we collect to:

• Process and confirm your cricket ground booking requests
• Contact you via phone, WhatsApp, or email regarding your booking
• Respond to your inquiries and provide customer support
• Improve our website functionality and user experience
• Send you relevant service updates (you can opt out at any time)
• Comply with legal obligations under Pakistani law
• Analyse website traffic and usage patterns (in anonymised, aggregated form)

We do not sell your personal information to third parties.

4. Information Sharing

We may share your information with:

• Partner venues: To confirm and facilitate your cricket ground booking
• Service providers: Third-party companies that assist us in operating our website (under strict data protection agreements)
• Legal authorities: When required by Pakistani law, court order, or to protect our legal rights

We do not transfer personal data outside of Pakistan except where necessary to provide the service, and only with appropriate safeguards in place.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. These include secure data transmission (HTTPS), access controls, and regular security assessments.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights

Under applicable privacy laws, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your personal data (subject to legal retention requirements)
• Object to certain processing activities
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at supp@playcricketpk.com.

7. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for up to 2 years. Contact form submissions are retained for up to 1 year.

8. Minors

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

9. Policy Changes

We may update this Privacy Policy from time to time. The most current version will always be available on our website. Significant changes will be communicated prominently. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related questions or requests, please contact our team:

• Email: supp@playcricketpk.com
• Phone: +92 42 3571 8800
• Address: Plot 42, MM Alam Road, Gulberg III, Lahore 54000, Pakistan